Social Services Technician/Case Aides

The Social Services Technician and Case Aide course assists clients in identifying needs and then obtaining relevant social services in the community required to meet those needs. They work under the supervision of a social worker or case manager within the scope of practice in their state and jurisdiction. Social services technicians and case aides may research a client’s case history, assist in interviewing a new client and family to assess needs, assist in crisis intervention, and assist in counseling clients about relevant social programs and services. Clients for social services vary and include children and youth, older adults, those with mental health and substance abuse disorders, homeless, victims of crimes and domestic violence, those with physical and mental impairments.

 

This program is designed to equip learners with the knowledge and skills necessary to effectively support case managers and clients in accessing vital social services. This course focuses on practical assistance, resource connection, and administrative support within a case management framework and is designed for the entry-level staff.

 

Program Objectives

• Identify the various levels of social service provisions at the local, state, and federal jurisdictions and the interconnectedness of agencies.
• Describe the core principles of social welfare.
• Briefly identify milestones in the history of social service provision.
• Define the stages of case management and the role of social services personnel within the framework.
• Identify common challenges faced by diverse client populations, including poverty, homelessness, mental health, substance abuse, disabilities, aging, and children.)
• Explain the impact of trauma and adverse childhood experiences.
• Describe eligibility criteria, application processes, and benefits for key programs.
• Explain the referral process and interagency collaboration.
• Explain the legal and ethical principles and requirements related to social services.
• Discuss the importance of documentation and record-keeping.
• Demonstrate knowledge of community resources and how they can be accessed.
• Demonstrate how to research and identify new resources.
• Describe the impact of social determinants of health.
• Explain how to conduct respectful and empathetic interviews with clients from diverse backgrounds.
• Discuss strategies for building rapport and establishing trust with clients.
• Explain the communication process, including modes of communication, active listening, feedback, and verbal and non-verbal aspects.

Certification Opportunities

After completing this program, learners will have the opportunity to take the leading national/industry-recognized certification exam(s) essential to entry-level employment in this fast-growing field.

National Workforce Career Association (NWCA) Social Services Technician/Case Aide (SSTCA) Certification

Ready to Work (RTW) Job and Externship Placement Services

If you enroll and successfully complete this program you will have guaranteed access to our Ready to Work (RTW) Job and Externship Placement Services at no additional cost. Ready to Work (RTW) provides comprehensive career support services including: resume building, employer outreach, and individualized placement guidance.

Our RTW Job Placement Recruiters actively work with employers to place students in local employment opportunities on a daily basis.

However, if you choose the RTW Externship Placement (as opposed to Job Placement), please note the following requirements: *Please Note: You do not have to participate in the Ready to Work (RTW) Job or Externship Placement process to pursue national certifications that may be available once you successfully complete your program.